Frequently Asked Questions
Do I need any special equipment?
The inflatables from Jumpin Wheelies come with everything needed. You just need to supply the 110 volt standard outlet for the blower. Please we have to ask that the outlet is within 50 feet of where you would like the inflatable set up.
Do I need to call 8-1-1-U-DIG?
It is the Jumpin Wheelies policy to call 8-1-1 for every equipment rental that must be staked into the ground.
This applies to all the inflatables and tent rentals. This has not been standard to most companies but we at Jumpin Wheelies practice safe fun for our customers. 8-1-1 is a free service that we will expedite to you.
For further questions you can call the toll free number for any of your specific questions at 1-800-382-5544.
We at Jumpin Wheelies are not responsible for any damage to unmarked underground infrastructure!
How do I reserve a inflatable?
Booking a inflatable with Jumpin Wheelies is extremely easy using our website right here on our website. Go back to the Home page and choose my date needed, find an available unit, and book right online. You also can call: 785-NOW-4-FUN (785-669-4386) for any questions, comments, or concerns.
What is the weather policy?
Weather cancellations can be made up until 7am, the morning of the event due to the ever-changing nature of weather forecasts. If the local weather is calling for rain or high winds both you and Jumpin Wheelies can agree to cancel before delivery. However, once a unit is delivered, the customer is expected to honor the agreement.
We do not deliver if wind speeds are 15 mph or greater and if rain is within a 30% chance or more. We will make expectations as needed because the weather is sometime not as expected for that moment. If the rain will be contained to a few hours before your party, we may still be able to deliver, but this is a situational decision.
Our goal at Jumpin Wheelies is to get you the equipment you order, but safety is our primary concern.
What is the cancelation policy?
An order can be canceled will complete refund if given 2 weeks notice. If given on week notice, we will refund 50% of deposit paid, which is a $25 refund. If cancelation occurs 7 days or less of event, the entire refund is forfeited, unless the weather policy takes affect.
How soon should I book my inflatable?
Our inflatables are booked on a first come - first serve basis. Generally, they are booked approximately 3 weeks prior to an event. However, as soon as you know your date call and book your inflatable. Some people choose to book as much as in a year in advance.
What is your delivery area? Is there a delivery fee?
Delivery fees we automatically generate for you if you place your order or generate a quote. But fees are calculated generally from Cedar Lake, IN. Free delivery is offered within the first 10 miles, then ins $2 a mile thereafter, using city center points. If you feel your delivery fee is not calculating properly, please message us and we can take a better look for you.